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35,763 Responses to “Pre-sales Questions”

    • Hello,
      no, you cannot use your own DeepL key/account with WPML. WPML provides a built-in integration with DeepL. DeepL is the default translation engine of WPML, already integrated (under the hood).

  1. I need help evaluating two websites to see how many credits I need for AI translation in 2-3 languages for now but will be up to 6-7 languages. I don’t want to share the URL here, is there an email address I can sent them?

    • Yes, you can keep the translated content if you don’t renew WPML but you won’t receive plugin updates and you won’t be able to open new threads/live chats on our support forum if you don’t renewal your subscription.

  2. Hello,

    I’m working on a new WordPress website (kind of pickleball platform). The intention is to display the website in 3 languages. I’m using Oxygen Builder as the main tool for creating pages, blog templates (post / archive), and so on. I am also using ACF Pro and Piotnet forms.
    Are there any limitations I should consider? I was interested in a $99 per year subscription. The number of credits, do you mean the number of words? And what is the price if this limit is exceeded?

    Kind regards, Bart

  3. Hello,
    I am unable to contact you in any other way.

    I asked for refund more than 10 days ago, it was successful but I still haven’t received the money.

    Who can I contact to solve it?

    Thank you

  4. Hi, we are a Belgian company. If we buy the product, do we have to pay it with or without VAT? What is the VAT number of your company? Thanks, Bart

  5. Hi, i just want to ask a question,
    so i’m using WPML currently on the development of the website, after i finish, can i transfer all the changes and translated content, seo (from squirrly) into the production?
    and how will i be able to do it

    • Hello Abdulla,
      yes, you can transfer your changes to your production site including your translations. If you already have a WPML account, feel free to use our support forum to ask further technical questions.

  6. Subject: Inquiry Regarding WPML Compatibility with Alukas Theme

    Dear WPML Support Team,

    I hope this email finds you well. My name is Sudhir, and I recently purchased the Alukas – Modern Jewelry Store WordPress Theme from ThemeForest. I am excited about using this theme for my e-commerce website, and I have noticed in the theme description that it is fully compatible and comes pre-installed with WPML, as indicated in the documentation here: [Alukas Theme Documentation](

    Before proceeding further with the setup of my website and the translation process, I wanted to clarify the compatibility between the Alukas theme and WPML. Since I have already bought the Alukas theme from ThemeForest, I am uncertain whether I need to purchase a separate WPML subscription, or if WPML will automatically connect when I install the theme.

    Could you please provide me with some guidance on this matter? I would greatly appreciate it if you could clarify how the integration between Alukas and WPML works in this context. If I do need to purchase a WPML subscription, please let me know the steps I should follow to ensure seamless translation of my website.

    Thank you for your time and assistance. I look forward to your response and am eager to get started with the translation of my website using WPML and the Alukas theme.

    Best regards,


    • Hello,
      You always need to buy WPML separately. WPML is not sold with themes. But I can see a diffrent issue with this theme. Let me explain.
      This theme hasn’t been tested by our Compatibility Team and is not included in our list of themes compatible with WPML and that’s why we cannot We cannot guarantee it will work with WPML without any issues. I can see that this theme provides its own Elementor widgets (we call it custom widgets) and the theme needs to provide some special integration for such widgets to be seen by the WPML translation editor. If you plan to use automatic translations, these custom widgets might not work. If you are okay to translate pages that use those custom widgets manually, no problem, you can use WPML.

      I will ask our Partnership Manager to contact the authors of the theme to see if they will be willing to cooperate with us to make this theme 100% compatible with us. But this can take a while so for now, we cannot guarantee it will work with WPML without issues.

  7. Hello,

    I have this site in Hebrew, and I want to make version to the same site in English.
    The support of WordPress suggseted to use your services.
    I want to know that if I am using the WPML Plugin, visitors can choose to see the site in English or Hebrew.
    I want to know that if the will have a choice to choose which language or if it will automatically go to the visitor language.

    Thanks in advance,
    Edan Lloyd

  8. Helo
    my client has two domains on Godaddy, one is and the other is

    He wants to use for the default English version and domain for the Spanish translation

    is that possible withy wpml?

  9. Hello!
    I am trying to downgrade my subscription fron Agency to CMS and somehow I am not able to do this.
    My Agency pack expires on 31/10.
    Thank you.

  10. Hi there! I have a woocommerce site and i want it to have 2 languages. The main language is in Greek and the other will be in English. I have a total of 48 products that need to be translated in English. My question is; if your plugin can duplicate in English language the products including the SKU, product quantities etc.? I also started translating some pages using the Polylang plugin. Can i transfer my data from polylang to wpml? Thank you,

    • Hello,
      The SKU field is copied between languages by WPML. If you have only 48 products it better to delete the translation created with Polylang and translate your products again with WPML instead of using the migration plugin, which we have but is a bit old and might not work correctly.

  11. Dear Support Team,
    If I activate plugin, will it possible for me to publish the pages only after I finish working on all the pages? My site is live now and I do not want it to be public till all the translations are added individually for every page. Is it possible? Kindly explain with steps.

  12. Hi,

    I purchased a Multilingual CMS license on October 9, 2021 and it got expired. Now I want to renew the license which will cost 75% of my original purchase. How can I proceed further with the renewal?

    • Hello Fadi,
      I am afraid that if your account expired, you lost the discount for the renewal too.
      You are welcome to buy a new subscription for the full amount again.

      Kind regards

  13. Hello again! I already translated all product categories using the polylang plugin. If i get WPML will i loose these categories? Do i need to redo them? Thank you,

    • You can use the Polylang to WPML plugin (please check this page: and if you use it, it will migrate categories too. But you would need to try out this plugin on a copy of your website to make sure it goes smoothly. I don’t recommend using this site on your production website. If you decide to switch to WPML without using the plugin, then yes, you need to translate these categories again.

  14. Hello,

    I use the Buddyboss platform and the RSS feeds come through the ‘Activity’ page on (through the centre of the page). In a day or so,the RSS feed provider will be providing these feeds in the Chinese language. Also, there are some pages that are already in Chinese that don’t need tobe trabnslated.

    Is there any way to:

    1. Restrict WPML from picking up RSS feed translations via maybe CSS custom code?
    2. Stop certain pages that are already in Chinese from being translated or
    3. Simply add a custom code to restrict Chinese characters to be translated and therefore not be added to the word count.

    General question:If a word is translated, for example, the menu, would an extra user who needs the menu translated add more words to the word count or are the words that have been translated once stay in a bank of translations and not be added to the word count?

    Thank you,


  15. Hi I am trying to buy and want to choose credit card payment method. Somehow I am not getting any option to select payment method. When I click Place Order, it only takes to Paypal. I tried checking following link in your FAQ section –

    But the option to change payment method is not loading even after refreshing and trying in different browsers. Please help. Your urgent attention will be highly appreciated.

    • I’m sorry but currently, it’s not possible to pay by credit card by clients from India. This limitation was caused by some Indian-specific regulations but we can see that this has changed recently and we need to tune our system to be ready again. It will require some development work on our end and it can take some time so now only PayPal is required. “Where the recurring charge is greater than INR 15,000 (~USD 190), the cardholder needs to authorise each additional payment individually.”

      If you are from India, PayPal is the only option for now.

  16. Hi, I’m interested in purchasing WPML, but I have some doubts and questions:

    1) Is it possible to create a separate database for each language?
    Specifically, can this be done using subfolders of the main domain?

    2) I’m very concerned about excessive site slowdown, and the promise of a full refund within 30 days is useless to me: it will take me much longer than 30 days to even complete the initial translation phase.
    What can you promise in terms of performance once the site is correctly configured with your assistance?

    3) How does WPML work with the Newspaper 12 theme by TagDiv?

    4) I need to translate a website that is currently all in Italian on and publish it on From there, I will translate it into various languages.
    In your experience, is it better to install WPML on the empty first and then import pages and templates, or is it better to install the Italian site on first and then use WPML to move it to

    Please let me know
    Thank you
    Kind regards

    • Hello,
      1. No, WPML uses one database for all the languages. Here is the database model:
      2. We offer 12-months guarantee for performance issues: but you need to open a ticket on our support forum and let our technical experts check your site. Performance issues might be caused by other factors too, not (just) WPML.
      3. We are compatible with this theme: – I’m not sure is this is the one you have.
      4. We recommend installing WPML on a site that has content in a specific language. WPML will detect this language and set it as your primary website. You can move/migrate websites translated with WPML but what most of our clients do is to move the entire website (using a migration plugin such Duplicator or All-in-One Migration or using a copy option for coping sites if your hosting provider provide you with such an option) instead of importing some pages.

  17. Hello Agnes,
    thank you for the prompt and accurate reply.
    Given the enormous effort required for the publication of a multilingual website, it is important to be able to estimate the final size of the database in advance: if it will exceed the limit of 1000MB, I would not be able to host it on SiteGround, and in any case, too big databases can significantly slow down the website.
    I’m using the theme you mentioned earlier ( ) and at the moment I have a database of 88MB for 220 pages. However over time I expect it will grow to 1000 or 2000 pages, to be translated into 8 languages (over the years).
    Is there a way to estimate how much each additional language can increase the database size?
    I imagine that this is difficult and depends on various factors, but for websites that may reach large sizes in the future it’s important to make the right choices from the beginning to avoid problems later on.
    Even very rough estimates can be helpful.
    I imagine you have a lot of experience on this topic.
    Thank you for your help.

    • Hello Valerio,
      When WPML translates a page/post it creates a new page/post in WordPress the same way you would create a new page/post yourself as a user, the main difference is that WPML adds the language info. Of course, they will be a few other entries (per page) added to your database to keep the related pages cross-connected (to know which is the translation of which) but basically if you want to estimate how your database will grow simply multiple the size of a page by the number of languages you translate it to. What you could also do is the following: buy WPML keeping our refund policy in mind, install WPML on a test site that has a few pages and translate these pages to one language and monitor the DB size. Then add another language. When setting up WPML, please make sure you select the “Translate What you Choose” mode (instead of Translate Everything Automatically). This allows you to control what to translate.

  18. While considering to move from WPGobus to WPML I like to know if WPML can integrate the contents in three languages of my site. I saw this question here but it was from 2016, so I hope, this has been changed for the better.

    • Hello Gunivortus,
      We don’t have a migration tool for WPGbus. In that case, you will have to manually migrate your content.

    • Hello Shijin,
      Thanks for your email. Yes, you can pay with your credit/debit card directly (without logging in to PayPal) by selecting Use a different payment processor during checkout.
      Let me know if you have any other questions-

  19. Thank you for your previous responses.
    Based on what you have told me (WPML creates a single database for all languages, and roughly estimating the size of the final database with all languages can be done by multiplying the size of the initial database with just one language by the number of languages), I reformulate the question: based on your experience, how do blogs with thousands of pages use WPML?
    Are there any case studies to refer to?

    • Our site ( has a few thousands posts (blog posts, pages and other posts based on custom post types) and we use WPML too (although not all of our pages have been translated). Today I spoke to a WPML client who has hundreds of artciles (their website: As you can see the number of articles is not a problem. You can translate your pages progressively.

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